With over 40 years of experience in sales and a rich background in customer service, I have dedicated my career to understanding and enhancing the customer experience. For 27 years, I honed my skills as a bartender, server, and trainer, mastering the art of communication and relationship-building in fast-paced environments. This hands-on experience has shaped my approach to customer service, allowing me to connect with individuals from all walks of life.

In addition to my service industry background, I have spent a total of 32 years immersed in the customer service sector, where I learned the importance of empathy, active listening, and problem-solving. My journey has equipped me with the tools not only to meet but exceed customers' expectations.

As an author and a motivational speaker, I am passionate about sharing my insights on gratitude and leadership. Cultivating a mindset of gratitude is key to personal and professional growth. Through my speaking engagements and writing, I inspire others to embrace a leadership style rooted in appreciation, connection, and authenticity.

Join me as I share my experiences, lessons learned, and the power of gratitude in transforming lives and businesses.
My Journey

Harmonizing Leadership and Learning Through Music

For the better part of 35 years, my life was marked by trauma, abuse and chaos, shaping my journey in profound ways. Amidst these challenges, I was fortunate to spend 13 transformative years in an Independent School system that embraced leadership, hard work, and balanced it all through the arts and
fun.

Music became my refuge and a means of expression. I played three different instruments in 4 bands and learning a total of 10 musical instruments. This allowed me to process emotions and experiences that were otherwise difficult to articulate.

This nurturing environment became a sanctuary where I could thrive. The school’s emphasis on leadership taught me the importance of resilience, empathy, and guiding others through challenges. Hard work was not just encouraged but celebrated, instilling in me a strong work ethic and determination. The arts provided a creative outlet, allowing me to express myself and find joy amidst adversity. The balance of fun ensured that learning was not only effective but also enjoyable, fostering a lifelong love for growth and exploration.

These experiences have endowed me with a unique perspective and deep appreciation for the transformative power of education, creativity, and leadership. Today, I am passionate about using these insights to help others navigate their journeys, fostering healing and growth through creative and leadership-focused initiatives.